Refund Policy | T-TECH

At T-TECH (t-tech.com.bd), we strive to ensure customer satisfaction with every purchase. Our Refund Policy outlines the terms under which you may request a refund for products purchased through our website, our physical store, or our official Facebook page. By shopping with us, you agree to the terms stated below.

1. Eligibility for a Refund

You may request a refund if:

• The product received is damaged, defective, or not as described.
• The product you ordered is out of stock and we are unable to deliver it.
• The product was incorrectly delivered (e.g., wrong model, color, or item).
• You canceled the order before it was shipped.

2. Conditions for Refund

To be eligible for a refund:

• You must notify us within 3 calendar days of receiving the product.
• The item must be unused, unopened, and in its original packaging.
• You must provide valid proof of purchase (order number or receipt).

3. Non-Refundable Situations

A refund will not be issued if:

• The item is not returned in the same condition as received.
• The product is returned without its original packaging or accessories.
• If the order has already been shipped, our standard return/refund policy will apply instead.

4. Refund Processing Time

Once your refund request is approved, the amount will be refunded using your original payment method within the following timeframes:

• bKash / Mobile Banking (Rocket, Nagad): 7-10 working days after confirming the refund request.
• Credit/Debit Card Reversal: 7-10 working days after confirming the refund request.
• Cash on Delivery orders: If a product is out of stock, the refund process begins within 48 hours of order cancellation. Outbound shipping fees and payment gateway charges are non-refundable.

5. Contact Information

For refund requests or questions, please contact us at:

📧 Email: [email protected]
📞 Phone: +01712-197085
💬 Facebook: facebook.com/ttech.mobilengadget